Refund policy

1. Returns
30-Day Money-Back Guarantee
If for any reason you are not satisfying with the item, you can return it for refund within 30 days of receiving your order. You need to pay for the shipping of return.

If you return for quality problem of the item, we will afford the shipping cost.

To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging.

To start a return, you can contact us at hello@peetty.com. We'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Address:
B2-308 Jiangcun Business Center
No. 830 West Wenyi Road, Xihu District
Hangzhou, Zhejiang, China, 310030
Name: Hangzhou Elshey Network Technology Co., Ltd.
Tel: +86 137 3819 1466

2. Damages And Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

5. Order Cancel
Orders can be canceled before shipping. Otherwise you need to return when you receive your item.

You can always contact us for any return or refund question at hello@peetty.com.